FAQ

Product



From where do you get this coffee?

 

We believe in made in India and all our coffees are sources directly from the lush green valleys of Coorg, India.

 

Are Cocobroma products sugar free?

 

Almost 90% of our products are sugar free, our flavours like hazelnut, vanilla, berry, filter coffee are all absolutely sugar free. However we do add burnt sugar to our caramel coffee which gives its all natural and authentic caramel taste.

Is the packaging plastic free?

 

We love mother earth like you do, we do use bubble wraps to protect our glass jars but we are on track in going completely plastic free in all our packaging.

 

Shipping

 

How long will it take to get our order?

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Delivery details will be provided in your confirmation email.

Can I track my order?

We will send a shipping confirmation email once you place your order and it will include a tracking link to track your package

What shipping carries do you use?

We use all major carriers, and local courier partners and have a pan india delivery network.

Returns & Refunds

When can I initiate return?

Anytime! But only if you receive wrong items or damaged products!

Till when can I initiate a return?

Anytime! But only if you receive wrong items or damaged products!

Can I get my product replaced?

Definitely, damaged product are on us.

I did not receive my refund, now what?

Refunds are processed within 2-4 business days, if not ,please contact our customer care.

 

Others

Is my personal and card detail safe ?

Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information.